Terms & Policies

Terms & Policies

Government Photo ID & Medical Documentation

How do I qualify to become a member?

To qualify to become a member of you must be 19+ year of age & have a prescription for medical cannabis products.

You must be a Canadian resident and have a Canadian shipping address.


Send ID & Perscription info Via Email to Verify Your Account

Please note: Thompson Caribou does require medical prescription to order, supporting documentation must be received before an order can be processed.

Members are required to send a valid form of government photo ID via email before an order can be processed. If you have not done so already, please email your ID.

Registered members can still shop, manage and order as usual.

What methods of payment are accepted?

Payments are accepted via Interac E-Transfer. All instructions will be provided at time of checkout. Orders are shipped within 24 hours of accepting payment. Orders ship next business day once payment has been processed, an updated tracking number will be provided via email.

Once you have placed your order, please send E-Transfer to ensure quick processing of your order. If we have not received payment for orders, they will be cleared from the system every 2 days.

Is it safe to order from Thompson Caribou?

We’re one of 200 dispensaries in Canada that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.
There are about 20 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail. However..That being said, there is still a risk on both ends as we are not working with any federal approval.

Can I add to or edit my order?

We do process our orders as quickly as possible.  Once an EMT has been processed the order is already being processed by the lab.

If payment hasn’t been sent simply place a new order & send us a quick email to cancel the incorrect order.

Tracking shows order Successfully Delivered - But I have not received my order?

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

From Canada Post

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

What are your Hours of operation?

Tracking shows the order is shipping to the wrong City

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post.

Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Tracking information hasn't updated recently?

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later.

We do not offer refunds for late postage, or issues with Canada Post.

How do you Ship your Packages?


All packages are shipped Via Canada Post. Your order will be discreetly packaged & vacuum sealed. We ship using express post mailers or Nondescript boxes to ensure privacy. We are unable to provide alternative shipping methods at this time.

If your package has not been received 5 days past the expected date of delivery a Trace can be placed with Canada Post. A trace can take up to 5 business days to process, if they are able to locate the package it will be forwarded to you via Canada Post. If they are unable to recover your package, TCC is unable to be responsible to provide a reship.

We do not offer refunds for late postage, or issues with Canada Post.

Your Tracking number is typically emailed before the package has been scanned at the Post Office. Please wait untill the end of the day if your having issues with the code provided. Your tracking information should appear by the end of the day once provided.

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19+ Medical Card Required

By entering you agree you're a medical patient whose needs are unable to be properly fulfilled by the current LP program.

All documents must be approved before any orders will be processed.

I AM a medical patient

I am NOT a medical patient